Privacy Policy

Scaled Solutions LLC (“Scaled Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, complete our fit quiz, contact us, or otherwise interact with our marketing services (collectively, the “Services”). By using the Services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

• Information you provide. Name, business name, email address, phone number, website, annual revenue range, service area, project types, average ticket size, current capacity, and any other information you submit through our fit quiz, contact forms, scheduling tools, or email.
• Automatically collected information. IP address, device and browser type, operating system, referring/exit pages, timestamps, pages viewed, and interactions with our site. We collect this through cookies, pixels, log files, and similar technologies.
• Marketing and advertising data. Event data such as page views, quiz starts, lead submissions, and call bookings, including identifiers like the Meta click ID (_fbc) and browser ID (_fbp) used for advertising measurement and attribution.
• Communications. Records of your communications with us, including emails, SMS, and call notes.

2. How We Use Information

• Evaluate your fit for our Services and respond to your inquiry.
• Provide, operate, maintain, and improve the Services.
• Send transactional messages, follow-ups, scheduling confirmations, and service-related communications.
• Send marketing communications about Scaled Solutions where permitted by law. You can opt out at any time using the unsubscribe link in our emails or by replying STOP to text messages.
• Measure, attribute, and optimize our advertising on platforms such as Meta (Facebook and Instagram), including server-side conversion tracking via the Meta Conversions API.
• Detect, prevent, and address fraud, abuse, security incidents, and other harmful activity.
• Comply with legal obligations and enforce our agreements.

3. Cookies and Tracking Technologies

We use cookies, pixels (including the Meta Pixel), and similar technologies to operate the site, remember your preferences, analyze traffic, and measure advertising performance. We also send certain event data directly from our servers to advertising platforms (server-side tracking) to improve measurement accuracy. You can control cookies through your browser settings; disabling cookies may affect site functionality. When you first visit our website, a notice is displayed informing you of our use of cookies and tracking technologies. By continuing to use the site after seeing this notice, you acknowledge our use of these technologies as described in this Policy.

4. How We Share Information

We do not sell your personal information. We share information only as described below:

• Service providers. Vendors that help us run our business, including hosting, analytics, CRM, email and SMS delivery, scheduling, advertising, and lead-management providers. These providers are bound by contract to use information only to perform services for us.
• Advertising platforms. We share hashed and limited event data with platforms like Meta to measure and optimize advertising.
• Legal and safety. We may disclose information to comply with law, respond to lawful requests, protect our rights, or address fraud or security issues.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. In most cases, we retain personal information for no longer than 24 months from your last interaction with us or our Services, unless a longer retention period is required by law or necessary to resolve an active dispute. When information is no longer needed, we delete or de-identify it.

6. Your Choices and Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information, restrict or object to certain processing, and withdraw consent. California, Colorado, Virginia, and other US state residents may have additional rights under applicable law, including the right to opt out of targeted advertising. To exercise any of these rights, contact us at the email below. We will not discriminate against you for exercising your rights.

7. SMS and Email Communications

If you provide your phone number, you consent to receive transactional and marketing messages from Scaled Solutions. Consent to receive SMS messages is collected at the point of phone number submission in our fit quiz and contact forms, where opt-in language is displayed before submission. Standard message and data rates may apply. Reply STOP to opt out of text messages or HELP for help. You may unsubscribe from marketing emails at any time using the link in any email.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

10. International Users

The Services are operated from the United States. If you access the Services from outside the United States, your information may be transferred to, processed, and stored in the United States.

11. Third-Party Links

Our Services link to and collect data through third-party platforms including our quiz and application funnel, appointment scheduling tool, CRM and marketing automation software, and advertising measurement services. When you interact with these tools — including completing our fit quiz or booking a call — your information is processed by those third-party platforms in addition to us. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies. Third-party platforms we use may include but are not limited to quiz and funnel software, calendar and scheduling tools, CRM platforms, SMS delivery providers, and advertising platforms such as Meta.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Effective date” above. Material changes will be communicated as required by law.

13. Contact Us

Scaled Solutions LLC
Email: ezra@scaledsolutions.net